What a credit is
A credit is site credit for the paid features on playstockfish.com, such as
coaching, game analysis and the other tools that use AI. It is not money, has
no cash value, and cannot be exchanged for cash.
Refunds
Credits are sold as digital content that is available immediately, so a
purchase is final and is not refundable, whether the credits have been spent
or not. If a purchase was charged in error - a double charge, or credits that
never arrived - contact us and we will put it right.
Expiry
Credits do not expire. They stay on your account for as long as the account
exists, and they are not reduced by leaving them unused. Deleting your
account gives up any credits still on it.
Your account
Credits belong to the account that bought them. They cannot be transferred,
sold or shared between accounts, and they cannot be reinstated on a new
account.
Prices and what credits buy
Prices, pack sizes and what each feature costs in credits can change. A change
never takes credits off an account you have already paid for - a balance
bought at one price stays yours in full.
Payment
Payments are taken by Stripe. Card details go straight to Stripe and are never
held by this site. Your card statement shows the charge under our Stripe
account name.
Getting in touch
If a payment has been taken and the credits have not arrived, or anything else
about an order looks wrong, use the contact page and
we will sort it out.